© 2019 Stapleton Music, LLC | Denver, CO | Contact Us

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CLICK HERE TO LOGIN TO YOUR ACCOUNT

 

Once you have claimed your account,

please be sure to review and sign your waiver

(our terms and conditions)

Parent/Student FAQ for Pike13 Account Management Software

 

What is Pike13?

How does Pike13 help me as a Parent/Student?

How do I access Pike13 as a Parent/Student?

Do I need to do anything now with Pike13?

What is my “Pike13 dashboard”?

Do I have only one account if multiple family members are taking lessons at SML?

How do I view my schedule?

Can I see how many “make-up” credits I have online?

Can I cancel an upcoming lesson online via Pike13?

Can I reschedule my lessons online via Pike13 (i.e. change day or time)?

Can I sign up another family member for lessons on Pike13?

Can I sign up for Group Classes online with Pike13?

How do I receive schedule updates?

What is the role of a Parent/Student in taking attendance in Pike13?

Can I place a “hold” on my account/billing online via Pike13?

How do I update my credit card information with SML and is the information secure?

Can I see my past billing history online?

Can I choose not to receive email notifications from Pike13?

Why is it important for each Parent/Student to keep contact details updated in Pike13?

Can I reply to a notification email sent to me to communicate with SML?

Can I cancel my monthly lesson plan with SML online?

Who do I ask for any questions concerning Pike13?

 

What is Pike13?

Pike13 is student relationship management software that we now utilize for all scheduling, billing and other administration activities (our transition was completed on May 28, 2019). Pike13 is the largest software utilized in the USA for music schools and we are excited to bring it to SML! (back to top)

 

How does Pike13 help me as a Parent/Student?

While parents/students can always reach the Studio Manager by phone (720.583.4060) or email (info@stapletonmusiclab.com) for any questions, Pike13 is available online 24 hours a day / 365 days a year. It is a useful tool which allows you to:

  • See your upcoming schedule online

  • Cancel an upcoming lesson online if needed

  • Update credit card info online when needed (update expired cards or add a new card)

  • Sign/view the customer agreement and SML’s policies online, anytime

  • Update your contact details when needed (Address, phone number, email address)

  • Receive notification emails concerning upcoming appointments and other info

  • View the schedule for upcoming group classes

  • Schedule an intro lesson online for another family member

(back to top)

 

How do I access Pike13 as a Parent/Student?

SML has sent you a welcome email which provides you a link to access your online account with us. We recommend you bookmark this page for easy access. You can access the software by:

(back to top)

 

Do I need to do anything now with Pike13?

Yes, please. SML has sent you a welcome email which provides you a link to access your online account with us with Pike13. Please click this link, create a password for your account and sign the “waiver” which represents the terms & conditions for our relationship together. We must have a signed waiver on file for every student/guardian. (back to top)

 

What is my “Pike13 dashboard”?

Each parent/student has a personalized dashboard in Pike13. The dashboard is the main screen that displays your schedule and provides links to update your contact information, payment method/credit card, and review your billing history.  The dashboard has the same basic functionality whether it is viewed online or the app. (back to top)

 

Do I have only one account if multiple family members are taking lessons at SML?

Yes. The information for all family members is displayed on the same master account. (back to top)

 

How do I view my schedule?

Via the dashboard, each Parent/Student can view his/her current & future schedule. (back to top)

 

Can I see how many “make-up” credits I have online?

Yes, this information is available on your dashboard screen. (back to top)

 

Can I cancel an upcoming lesson online via Pike13?

Yes, parents/students can cancel an upcoming lesson with Pike13. You can cancel from your reminder email. If the lesson is cancelled at least 24 hours in advance, a make-up credit will be automatically issued and stored into the student’s profile and the make-up credit will remain in the student’s profile until it is utilized.  Make-up credits never expire so long as a student remains on an active monthly lesson plan with SML. The student/parent is responsible for contacting SML to schedule any makeup lessons. (back to top)

 

Can I reschedule my lessons online via Pike13 (i.e. change day or time)?

No. As explained above, you can cancel an upcoming lesson; but, you’ll need to call or email the Studio Manager to change the day or time for any future or new lessons. (back to top)

 

Can I sign up another family member for lessons on Pike13?

Yes. Please click on the "Book an Intro" button from any page on our website for the intro lesson sign up to select the day, time, teacher and instrument of your choice. (back to top)

 

Can I sign up for Group Classes online with Pike13?

No, not at this time. Please click on the link on our website for Group Lessons to view the available days and times, and then contact the Studio Manager to book a group class. (back to top)

 

How do I receive schedule updates?

Pike13 will email you if any lesson is canceled due to poor weather or for any other reason. Pike13 will also send you confirmation of any other changes made to the schedule. You can also view the schedule anytime online or via the app. The schedule is maintained in real-time. (back to top)

 

What is the role of a Parent/Student in taking attendance in Pike13?

None. SML teachers/administrators take attendance each day for each student. (back to top)

 

Can I place a “hold” on my account/billing online via Pike13?

No, not at this time. Please call or email the Studio Manager for this request. 720.583.4060 or info@stapletonmusiclab.com (back to top)

 

How do I update my credit card information with SML and is the information secure?

Select the “Payment Methods” button on your dashboard in Pike13 to update and change the credit card information. For data security, we ask parents/students to input their credit card information into Pike13 directly. SML staff members are not able to see the credit card data (expect the last four digits of the credit card number). The credit card data is encrypted once entered into the system. (back to top)

 

Can I see my past billing history online?

Yes, select the “Bills” button on your dashboard. (back to top)

 

Can I choose not to receive email notifications from Pike13?

Yes; however, we encourage parents/students not to de-activate this feature. SML uses Pike13 to send reminders for upcoming lessons, communicate lesson cancellations in the event of bad weather, and other items. If you would like to de-activate the notifications, simply click on “stop sending notifications” link located at the bottom on any notification email sent to you. (back to top)

 

Why is it important for each Parent/Student to keep contact details updated in Pike13?

We encourage each Parent/Student to update his/her profile in Pike13 as needed to ensure contact details are accurate (mailing address, telephone #, email address). This information is utilized for normal communication and scheduling, as well as special events at SML. (back to top)

 

Can I use reply to a notification email sent to me to communicate with SML?

Yes. (back to top)

 

Can I cancel my monthly lesson plan with SML online?

No, please communicate with the Studio Manager on this topic. Review your signed waiver for details and requirements. (back to top)

 

Who do I ask for any questions concerning Pike13?

Each Parent/Student can ask the Studio Manager for any help. The Studio Manager can be reached by phone at 720.583.4060 or by email at info@stapletonmusiclab.com. (back to top)

 

Thank you!